Privacy Policy

1. Introduction

CHARTON respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you access or use the CHARTON platform and related services (the “Service”). By using the Service, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including your name, email address, account credentials, profile information, and any communications you submit through support channels or other interactions with the platform.

2.2 Account and Authentication Data

We collect and store login credentials, encrypted passwords, authentication tokens, and third-party login identifiers used to verify your identity and maintain the security of your account.

2.3 Trading and Strategy Data

When you use the Service, we collect data related to your trading activity, including strategies you create, backtesting results, simulations, connected brokerage account information, trading signals, Agent configurations, and historical trading data associated with your account.

2.4 Technical and Device Information

We automatically collect certain technical information when you access the Service, including your IP address, browser type, operating system, device identifiers, usage statistics, and log files generated during your sessions.

2.5 Usage Data

We collect data about how you interact with the Service, including the features you use, time spent on the platform, your interactions with AI-powered tools, and error logs generated during your sessions.

3. Information from Third Parties

We may receive information about you from third-party sources, including brokerage platforms, market data providers, authentication services, and payment processors. This information may include trading-related information, account identifiers, and transaction details necessary to provide the Service.

4. How We Use Information

We use the information we collect for the following purposes:

• Providing, operating, and maintaining the Service and its features
• Operating strategy tools, backtesting engines, and automated trading systems
• Enabling and managing broker integrations and trading automation
• Processing payments and managing subscriptions
• Improving platform functionality, performance, and reliability
• Analyzing usage behavior to enhance user experience
• Developing and improving AI-powered systems within the platform
• Ensuring the security and integrity of the Service
• Communicating with you about updates, changes, and support matters

5. AI and Data Usage

Data generated through your use of the Service may be used to improve platform functionality, enhance automated trading systems, and improve AI-generated outputs within the platform. We do not use your private trading data for public disclosure. Data used for improvement purposes may be processed in aggregated or anonymized form.

6. Sharing of Information

6.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Service, including cloud infrastructure providers, payment processors, analytics services, authentication providers, and other technical operations partners. These providers are contractually obligated to handle your data securely and only for the purposes we specify.

6.2 Brokerage Integrations

When you connect brokerage accounts to the Service, certain information is transmitted between CHARTON and the relevant brokerage platforms to enable trading automation and account management features.

6.3 Legal Requirements

We may disclose your information when required to comply with applicable laws or legal obligations, respond to lawful requests from governmental authorities, or protect the rights, property, or safety of CHARTON, its users, or the public.

7. Data Storage and Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Users may request deletion of their personal data, subject to applicable legal limitations. Please note that some data may remain in encrypted backup systems for a period of time following deletion from active systems.

8. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

9. User Rights

Depending on the laws applicable in your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise any of these rights, please contact us using the information provided in Section 15.

10. Account Deletion

You may request deletion of your account through the platform settings. Upon deletion, your personal data will be removed from our active systems. Some data may remain in encrypted backup archives for a limited period as described in Section 7.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. By using the Service, you consent to the transfer of your information to these locations, which may have different data protection laws than your jurisdiction.

12. Cookies and Tracking

We use cookies and similar tracking technologies to manage user sessions, improve your experience on the platform, and analyze performance. For more details on how we use cookies, please refer to our Cookie Policy.

13. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes where required by applicable law. Your continued use of the Service following any update constitutes your acceptance of the revised Privacy Policy.

15. Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Company: CHARTON
• Email: support@charton.ai
• Website: charton.ai